FAQ

WHAT ARE YOUR SHIPPING POLICIES?

Outside Canada:
All international orders include tracked shipping because the price difference to add tracking from Canada is negligible.


Within Canada:
WE DO NOT REPLACE OR REFUND LOST OR STOLEN PACKAGES. OCH considers lost or stolen packages a mutual loss, so PLEASE select tracked shipping! Without adding tracking to your order, it goes out as letter mail, the same as when you send a letter, postcard, or bill payment. Just like any letter you send, we don't have any info about the package's whereabouts after it leaves our hands. Although lost packages are rare, they do happen. Before you choose our standard shipping option, PLEASE be confident that your mailing address is secure. If you have had an issue with missing packages or theft at your mailbox, we ask that you purchase tracked shipping. We leave standard shipping available in Canada as an option for small orders, and to keep costs down for our customers who are confident that their mailing address is secure. 
Starting in October 2021, OCH keeps video documentation of all of our non-tracked packages going in to the mail system. 

 


HOW CAN I BUY YOUR WORK?

Online:
www.onlychildhandicrafts.com | Salt Spring Island
We restock our online shop on the 1st of every month at 3:30pm Pacific Time. 

www.byellowtail.com | Los Angeles
OCH is a proud member of the B.YELLOWTAIL Collective. We send new stock to B.YELLOWTAIL bimonthly.

Retail:
The Polygon Gallery | Vancouver
La Guilde | Montréal
The Field Museum | Chicago

 

DO YOU TAKE ORDERS OR DO CUSTOM WORK?

We don't, sorry. ❤️